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Reach a significant landmark in one of the country’s first major IT outsourcing contracts
NC News Network, November 18, 2009, 1200 hrs
IBM recently announced that it has successfully completed ten years of partnership with Cadbury India for providing IT Infrastructure to the company that is one of the country's leading confectioners. The deal, which was signed in September 1999, is the longest running strategic outsourcing contract for IBM in India, and among the earliest in the industry.
Said Sneha Hiranandani, VP, IT, Cadbury Asia and India, “Through this engagement, our IT function is able to focus on its core skills and be cost competitive. The built-in flexibility in the contract with IBM helps us ramp up our IT requirements up or down according to our business cycle. The satisfaction levels are high and have been maintained at an average of 95 percent.”
As part of this decade-long engagement, IBM has successfully set up and implemented a host of IT services including a DR solution, SAP migration and upgradation, wireless LAN, enterprise-wide e-mail systems and a video conferencing solution.
IBM has also successfully helped Cadbury India rollout a global project to align its standard operating environment on end-user machines.
Commenting on the relationship, Shanker Annaswamy, MD, IBM India said, “Cadbury India is one of the earliest accounts for IBM. By outsourcing its IT Infrastructure support to IBM as early as in 1999, Cadbury started a trend which was emulated by other well-known companies in India. Today IBM is seen as an extension of Cadbury India IT team.”
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