CIOs: Draw Your Own Technology Watch List
By Alex Cullen & Sharyn Leaver / Forrester Research
CIOs in all industries face a challenge—how to craft near- and long-term plans as technology rapidly evolves and becomes more integrated with business success.
The requirement for new technology adoption is often led by the business, leaving CIOs to react to the strategy rather than take a practical approach to push new technologies through to the business. To combat this, CIOs should gauge IT's readiness for new technology adoption for the next phase of technology innovation and growth. How? Create a technology watch list to determine which new technology tools could have the most impact on your business. Next, CIOs must work with their leadership team to develop IT infrastructure and knowledge and educate business peers on future technology needs.
As IT executives set out their strategies and plan for 2010 and beyond, they must determine the top technology trends for their business and gauge the ability of IT to support the next phase of technology innovation and growth. Here’s a concise list of the top technology trends you need to watch:
Theme 1: Social computing
As businesses look to become more effective across different departments, functions, and processes, social computing in and around the enterprise will become more widespread. Here are three social computing trends that CIOs should look out for:
- The growth of people-centric collaboration platforms
- The integration of customer community platforms with business apps
- The common use of telepresence services
Theme 2: Process-centric data & intelligence
For the business to detect and respond to market opportunities, IT must empower frontline staff with applications that can process information on customer behavior and market conditions in real time. CIOs should keep track of three technology trends that allow the business to become responsive:
- The demand for real-time BI
- The maturity of master data management
- The requirement for real-time data quality services
Theme 3: Restructured IT service platforms
Business leaders who plan for growth expect the processes they use to be scalable and flexible while remaining cost-effective. For CIOs to support and influence business strategy by providing cost-effective and scalable IT services, they must assess IT readiness to support three IT service platform trends:
- Ubiquitous deployment of SaaS for packaged applications
- Standardized infrastructure for cloud-based platforms and platform-as-a-service
- Universal adoption of client virtualization solutions for improving desktop and application availability
Theme 4: Agile and fit-to-purpose applications
A number of new technologies will improve the way the business can leverage applications. Forrester has identified four significant technology trends on agile, fit-to-purpose applications for CIOs to track:
- Mainstream use of business rules processing to allow business managers to maintain rules and quickly explore ways to optimize business processes
- Extension of current business process management implementations to support Web 2.0
- Expansion of policy-based SOA
- Increased importance of data-content based security
Theme 5: Mobile as the new desktop
Powered by network and infrastructure enhancements, business leaders will look to expand the use of mobile technologies as a business platform for services and specialist applications for sales and operations.
Two technology trends for CIOs to keep in mind when planning their near- and long-term technology strategy are:
- The impact of mobile-enabled applications and business processes
- The development of mobile networks and devices
The bottomline: Your own technology watch list will help IT to be proactive with business while gauging readiness for adoption.
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